Privacy Policy

Legal

Privacy Policy

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LivingTrust Mortgage Bank Plc (“LTMB”, “we”, “us”, “our”) is committed to protecting the privacy and security of your personal information in compliance with the Nigeria Data Protection Regulation (NDPR) and other applicable laws.

Information We Collect

We collect personal information you provide when opening an account, applying for a loan, using our e-banking services or contacting us. This may include your name, address, phone number, email, BVN, employment details, financial information and government-issued identification.

How We Use Your Information

Your information is used to process your applications and transactions, verify your identity, assess creditworthiness, comply with regulatory requirements (CBN, NDIC, FMBN), communicate with you about your account, and improve our products and services.

Information Sharing

We do not sell your personal information. We may share it with regulatory bodies (CBN, NDIC), credit bureaux, our service providers (subject to confidentiality obligations), and as required by law or court order.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. Our e-banking platform uses 256-bit SSL encryption.

Your Rights

Under the NDPR, you have the right to access, correct or request deletion of your personal data held by us. To exercise these rights, contact us at info@livingtrustng.com or visit any branch.

Cookies

Our website uses cookies to improve your browsing experience. You may configure your browser to refuse cookies, but this may affect your ability to use some features of our website.

Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website. Continued use of our services constitutes acceptance of any changes.

Contact Us

For privacy-related enquiries: privacy@livingtrustng.com | +234 916 000 0243 | KM 2 Gbongan Ibadan Road..

Last updated: January 2025